Lowara in Australia win the "Australian Customer Service Awards"

19/10/2000

5 October, 2000: Showcase of Victorian Customer Service

3AW's David Mann recognised Victoria's best in customer service at a prestigious gala awards dinner, held by the Australian Customer Service Association last Friday.

Yarra Valley Water, Glen Eira City Council, Philip Webb Real Estate, and Transfield Operations and Maintenance were among the winners, who will go on to the National Awards on 20th October.

The Australian Customer Service Awards were introduced to recognise organisations that have achieved excellence in customer service. The Awards are an initiative of the Australian Customer Service Association (ACSA), a not-for-profit professional association dedicated to helping organisations improve their customer service.

State ACSA Award Winners
· ITT Fluid Technology International, Australia) (Small Business - Division/Department)
· Philip Webb (Small Business - Division/Department)
· Glen Eira City Council (Small Business - Division/Department)
· Manningham City Council (Medium Business - Division/Department)
· Transfield Maintenance - Yarra Valley Water Contract (Medium Business - Division/Department)
· Transfield Maintenance - Mobil contract (Medium Business - Division/Department)
· United Customer Management Solutions (Medium Business - Division/Department)
· Monash University Students Union (Medium Business)
· Philip Webb (Medium Business)
· Wyndham City Council (Medium Business)
· Yarra Valley Water (Medium Business)

State ACSA Highly Commended
· Wilson Parking Colonial Stadium (Small Div/Dept)
· City of Whitehorse (Small Div/Dept)
· City of Greater Dandenong (Small Div/Dept)

ACSA Award applicants were assessed against criteria including service leadership, customer research, employee development, innovation and improvement, responsiveness and customer satisfaction. Applicants were judged on their performance across the criteria, rather than in comparison with other entrants.

The Victorian finalists of the GAPbuster Champion Award - Anne De Luca (Hardwarehouse), Peter Bunworth (City West Water) and Debbie Tweeddale (Rug Rats Retreat) - were recognised for their 'extra mile' efforts to help customers.

GAPbuster, a performance improvement solutions specialist, believes recognition is the key to sustaining service excellence. "The best way to reinforce your company's service standards is by catching people getting it right - and that's what the Champion Award does", said Phil Prosser, GAPbuster's Group Managing Director.

About Xylem
Xylem (XYL) is a leading global water technology provider, enabling customers to transport, treat, test and efficiently use water in public utility, residential and commercial building services, industrial and agricultural settings. The company does business in more than 150 countries through a number of market-leading product brands, and its people bring broad applications expertise with a strong focus on finding local solutions to the world’s most challenging water and wastewater problems. Launched in 2011 from the spinoff of the water-related businesses of ITT Corporation, Xylem is headquartered in White Plains, N.Y., with 2010 annual revenues of $3.2 billion and 12,000 employees worldwide.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all -- that which occurs in nature. For more information, please visit us at http://www.xyleminc.com.